Wealth Ops: Live!

Join us for the first and only conference focusing on Wealth Operations.

Hear from industry experts about the future of customer servicing from technology innovation to consumer behaviour analytics. We’ll explore the future of the workforce and draw upon extensive customer insight to inform the next generation of service delivery.

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Join us at Glaziers Hall

Some of our Guest Speakers

David Moffat

Senior Director, Proposition & Industry Affairs SS&C Global Investor and Distribution Services

David leads proposition development, marketing and industry affairs functions for SS&C Global Investor & Distribution Solutions in the UK and Europe

David Simpson

Head of Europe, the Middle East and Africa GBST

David has 30+ years in the Wealth Management industry, UK and International 7 years with GBST CEO for GBST EMEA Region.

Gillian Hepburn

Head of UK Intermediary Solutions Schroders

Gillian has over 30 years’ experience in financial services. She is also a Non-Executive Director on the boards at Benchmark Capital and Kore Labs.

Jackie Davies

Head of Customer Service and Direct Sales – OneFamily

Jackie has over 20 years of financial service experience. Experienced in a range of operational, change and transformation leadership roles in the wealth industry.

Sophie Kennedy

Joint Chief Executive Officer of EQ Investors (EQ)

As Joint CEO, Sophie oversees EQ’s investment management operations, including its discretionary fund management business.

Heather Curtis

Customer Service Director – M&G Wealth

Extensive experience in Financial Services Operations, Life, Pensions, Wrap Platform, Banking and BPO.

Lisa Laybourn

Director of Technical Policy and Risk at TISA

Lisa has emerged as one of the leading voices in Consumer Duty, having brought together the industry to produce a comprehensive Best Practice Guide.

Lynzi Harrison

Non Executive Director at Ominlife

An experienced Managing Director/COO/NED in Financial Services, Finance, HR, Change, Risk and Insurance.

Louise Greig

Director of Customer Operations – Premier Miton

Louise has 31 years in the Financial Services industry, which has mainly been in the Platform and Asset Management space, with a short stint in Fund Accounting and Consulting. Louise is passionate about helping customers navigate the world of investing.

Chanelle Pattinson

Chartered Financial Planner

Chanelle Pattinson is a skilled product manager in the fintech industry, Chanelle is at the forefront of revolutionising financial planning for the next generation and creator of the ‘Her Future Bright’ podcast

Nick Eatock

CEO & Founder – Intelliflo

Nick is a long-standing and passionate supporter of the value of financial advice. He has pioneered the role of technology solutions that fundamentally improve the efficiency and engagement experience for both clients and advisers. As an entrepreneur, Nick founded the original intelliflo business over 20 years ago with the express intent of improving technology for those operating in the financial advice industry.

Nick Dixon

Head of Avon Pension Fund – Bath & North East Somerset Council

After completing an MBA in 1997 at Columbia Business School, New York, Nick joined strategy consultants Booz advising global clients such as Pfizer, ABB, and Shell.  He then started in financial services with Skandia in 2001 where he was Marketing Director of the investment platform until 2013, when he joined Aegon UK as Chief Investment Officer managing workplace pension funds. After leaving Aegon in 2021, Nick advised pension and investment companies as a consultant before taking over as Head of the £6 billion Avon Pension Fund.

Nick Hollis

Seven Summiteer & Mountaineer

Nick is one of only a handful of British mountaineers who completed the Seven Summits. Nick will be sharing the lessons and techniques he has picked up during a lifetime of extreme expeditions.

Neil Bage

Specialist in applied Neuroscience and Behavioural Science

A specialist in applied Neuroscience and Behavioural Science, Neil is widely regarded as an expert on unconscious behaviours that drive our decisions and for bridging complex scientific theory with real-world understanding and application.

Chloe Stuttard

Chief of Staff – COO – LV

Chloe has 13 years experience in Financial Services, covering Operations, CX, Customer Strategy, Risk and Governance and a broad knowledge and experience of BAU, strategic and transformational work.

Kevin Forbes

Partner, Strategic Solutions Chartered Financial Planners – Pensions & Investment Specialist

Carl Woodward

Director – Simplify Consulting

Carl and Kate started Simplify Consulting in 2014, Carl has significant experience across Business Architecture, Business Analysis, Service Management and Technical Project Management & Delivery disciplines, with a proven track record of achieving successful, measurable and sustained results.

Kate Monserrate

Director – Simplify Consulting

Kate and Carl started Simplify Consulting in 2014, Kate has significant experience in delivering and embedding large scale transformational change, including Risk and Regulatory initiatives. Experience in leading teams both technically, in terms of Risk and Regulation, and providing strategic direction.

Dom House

Lead Consultant – Simplify Consulting

Dom has been in the Wealth Management industry for 15 years, and has held roles in Operations and Change Management. His experience includes Platforms, Transfer Agency and Asset Management with a focus on retail investments, operational excellence and products.

Emma Norris

Head of Portfolio – Simplify Consulting

Emma has 26 years experience in Financial Services and her areas of expertise are Change Governance, Oversight and Portfolio Management. Previous roles include Head of Transformation at Aviva and Group PMO Manager at Friends Life.

Matt Short

Business Manager – Simplify Consulting

Matt oversees all people related activities and has been in the wealth industry for over 15 years. Previous experience includes managing the Life, Pensions & Investment Centre at HSBC and supporting the migration of all wealth related processes from one site to another and significant offshoring of operational processes. Matt has been a key part of Simplify’s business growth.

Jayne Brown

Lead Consultant – Simplify Consulting

Jayne has over 20 years’ experience within the wealth industry, Jayne heads the Business Analysis team. She is responsible for leading multiple engagements for Simplify delivering strategic transformation and change initiatives across the value chain, from Platforms, Wealth Operations to Distribution and Customer Servicing.

Natasha Birchall

Wealth Consultant – Simplify Consulting

Natasha has over 10 years’ experience in the financial services industry.  She has worked on numerous engagements with top tier companies in the wealth industry specialising in change and process optimisation, working with functions across multiple areas such as customer experience and operations both offshore and onshore.

Agenda

Timings

Session & Description

09:00

Arrival & Breakfast

09:30

Kate
Carl
nick

Welcome

Introduction from Kate Monserrate and Carl Woodward to the event & opening rousing speech from Seven Summiteer, Adventurer & Inspirational speaker Nick Hollis.

10:15

heather
sophie
louise
jackie

The Wealth COO Panel Discussion

What’s happening in Wealth Ops, what does the future look like and how will tech play a pivotal role.

Featuring: Heather Curtis (M&G Wealth). Sophie Kennedy (EQI Investors). Louise Greig (Premier Miton). Jackie Davies (One Family).

11:30

Dom
kev

The Customer View

Drawing upon our extensive customer research, we share the insights about what customers really want from their service provider.

Featuring: Dom House (Simplify Consulting). Kevin Forbes (Strategic Solutions).

12:00

david
gillian
david-s

The Future of Tech

We discuss how Tech will shape the future of Operations, from AI to big data, voice recognition and omnichannel experiences.

Featuring: Steve Roberts (TCS). David Moffat (SS&C). Gillian Hepburn (Schroders). David Simpson (GBST).

12:45 – 13:45

Networking Lunch

13:45

Natasha
lisa
Jayne 1

The Consumer Duty Effect

A focus on consumer duty and vulnerable customers. How will the future of servicing meet everyone’s needs?

Featuring: Jayne Brown (Simplify Consulting). Lisa Laybourn (TISA). Natasha Bridgewater (Simplify Consulting).

14:15

Emma
chanelle
nick-e

AI & Connected Journeys – The Debate

Will AI revolutionise the way that providers deliver service to their customers in the future? Is transformation just around the corner?

Featuring: Emma Norris (Simplify Consulting). Chanelle Pattinson (Chartered Financial Planner). Nick Eatock (Intelliflo).

15:30

Matt
nick
lynzi
chloe

The Future of the Workforce

In our panel discussion we explore how the profile and skills of operations employees will evolve in the coming years.

Featuring: Matt Short (Simplify Consulting). Nick Dixon (Avon Pension Fund). Lynzi Harrison (NED). Chloe Stuttard (LV=).

16:15

neil

Keynote Closing Speech

In our closing keynote speech we reflect on the key topics of the day and discuss the human element of service and interactions in the future.

Featuring: Neil Bage (Shaping Wealth).

17:00

Networking Drinks Reception

Book now

Ticket price £200. Price excluding VAT.

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